Customer Service

We want your experience working with Banner Stand Expo to be enjoyable, and have included some helpful information when working with us. We always welcome your call or email regarding any aspect of our service or product lines.

How to reach us

We are committed to customer service excellence. Banner Stand Expo is a division of Presentech Advanced Print Solutions, a leading digital and large format printer for 20 years. You may reach us by phone, email or in person. Our email is sales@bannerstandexpo.com . In Atlanta, call 404 745-9595 or nationwide at 800 436-9335. 

Payment and terms

We accept cash, checks, Mastercard, Visa, Discover and American Express cards. We also accept e-checks (ACH payments). We have completed PCI certification and are Trustwave Certified in compliance with 2010 credit card security rules.  For your protection, we no longer accept credit card numbers over the phone. For credit or debit card payment when the card will not be present, we are pleased to email you an invoice with a link to our secure payment form to complete your transaction. Save a password and we'll remember you for future visits. 

Credit accounts are available to qualified national or Georgia businesses after your first order and upon completion and acceptance of a credit application. All work is C.O.D. pending your approved application. Please allow 3-5 days for application processing.

Terms for clients with an account are net 30 days from date of invoice. Accounts past due are subject to late payment fees and collection costs.Complete terms will be provided with your application. Clients with sales tax exemption should complete an exemption form. Large orders and orders from new clients may require a deposit.

Receiving your finished materials

Banner Stand Expo offers free next day delivery to many Atlanta zip codes with a qualifying minimum order. Discounted local delivery is also available. We encourage shipping on your UPS or FedEx account number with no shipping mark up. Note that any fees added by the shipping company, including address correction or foreign duty, will be invoiced to you along with a $15 service fee. 

Order minimums

Due to the setup time and materials required to process each order, minimums apply to all orders. Please refer to individual sections for the minimum for each product. Please request a quote before submitting your order if you need specific pricing.

Changes or cancellations

Due to the speed at which we print orders, once we have started working on your order, we are unable to accept changes or cancellations. At your discretion, you may resubmit your file at a later time as a new order if we have not yet begun to work on your order. For your protection, all changes must be in writing. A new completion time will be assigned based on the time we receive these changes. If your quote varies from your written order, your order form shall be used to determine your selections.

Corrections and adjustments

Our goal is total client satisfaction, and we are committed to making your materials the best they can be. If you feel that an error has been made in the production of your materials, please call us within 3 days for an inspection. Materials damaged during shipment should be reported directly to the carrier. Please retain all shipping materials for their inspection. Complimentary remakes due to our error are from the same file. If you also need to change the content of your file, we will split the difference and offer you a 50% discount off the cost of your original order.

Limit of liability

Banner Stand Expo will take caution to ensure the safety of your materials, but does not assume liability for materials damaged or lost by us or any other vendor with whom we may contract on your behalf. If appropriate, items of value sent to Banner Stand Expo should carry the necessary insurance to cover loss or damage. Common sense precaution: Under no circumstances should you send us any computer file that is your only copy!

Copyright information

Banner Stand Expo must have legally binding permission to duplicate materials that are so marked or known to be protected by copyright. Purchaser agrees to comply with all copyright and trademark legislation, and warrants that by submitting material to us that they have complied with such legislation. By submission of a job the client agrees to indemnify and hold Banner Stand Expo free and harmless of all suits, claims, damages and other liability and expense which may arise directly or indirectly or by reason of services performed by Banner Stand Expo for the client.

Materials damaged or lost during shipping

Banner Stand Expo ships via common carrier as a courtesy, but claims for damaged goods are the responsibility of the client. We insure all packages and will assist you in completing the necessary paperwork, but payment of outstanding invoices in not affected by the delivery or claim status of your package.